Frequently Asked Questions
What are the available trade terms?
We offer Ex-work factory, FOB Xiamen, FOB Shanghai, and CIF terms.
How many color options are available?
We offer over 50 standard colors. A Pantone color card will be provided for selection, and custom colors are available upon request.
What is the production lead time?
Sample production takes 7-10 days. Mass production requires 15-20 days in regular seasons and 25-30 days during peak seasons (March-May, September-November).
What are the payment terms?
We accept T/T or L/C at sight. A 30% deposit is required to start production, with the balance paid before shipment after inspection.
Do you provide design support?
Yes, our design team offers 2 rounds of free revisions based on your logo and requirements. We support AI, PDF, and PSD formats.
How do you handle shipping damage?
We ensure secure packaging. If damage occurs, please provide photos within 3 days of receipt, and we will arrange replacement parts within 7 days.